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If you are not completely satisfied with your purchase you may return your item(s) within 30 days of delivery for a full refund (excluding shipping costs). If you would like to make a return then please email returns@altum.cc for returns instructions.

Please note, our returns policy states:

  • The buyer is responsible for the costs of return the item(s) to us
  • No refunds (nor replacements) will be processed until the original item(s) is back in our possession
  • Please retain your proof of postage as we cannot be held responsible for any returns that get lost in the postal system
  • Please allow up to 5 working days from the date we receive your returned item(s) for your refund or replacement to be processed

If in the unlikely event that you discover a production defect/fault with your item, please contact us to arrange a replacement. All of our products come with a 2 year guarantee.